Cell phone provider profile report - T-Mobile
T-Mobile
T-Mobile is a mobile telephone provider, owned by Deutsche Telekom (the T stands for Telekom). It operates several GSM networks in Europe and the United States. T-Mobile also has financial stakes in mobile operators in Central and Eastern Europe. Globally, T-Mobile has some 150 million subscribers, making it the world's seventh largest mobile phone service provider by subscribers and the third largest multinational after the United Kingdom's Vodafone and Spain's Telefónica.
T-Mobile is based in Germany and is present in ten other European countries (including the United Kingdom), Austria, Croatia, Czech Republic, Hungary, Macedonia, Montenegro, the Netherlands, Poland, Slovakia, and the United States.
T-Mobile USA is a cellular telecommunications provider and the United States based subsidiary of T-Mobile International AG. It was formed from two U.S. companies, VoiceStream Wireless and Powertel. In May 2001, both VoiceStream and Powertel were acquired by Deutsche Telekom for US$24 billion, and in September 2002 the combined U.S. company's name changed to T-Mobile. The company has headquarters in Bellevue, Washington and is currently the fourth-largest wireless carrier in the U.S. with 33.4 million customers and an annual revenue of US$21.9 billion for their 2008 fiscal year.
T-Mobile USA focuses on being price competitive and customer service friendly. The company has pioneered several new features; they were the first U.S. carrier to launch a ringback tones service nationally (CallerTunes), video messaging and "HiFi Ringers" (ringtones which are clips of an actual song), and they became the first company to use and promote the Android mobile operating system from Google, with the launch of the G1.
T-Mobile USA has received at least 11 J.D. Power Awards in the areas of customer care, call quality, and overall customer satisfaction. In particular, it has dominated the wireless industry in the area of customer care and customer satisfaction, winning all customer care and satisfaction awards for all six surveyed regions for five years in a row.
|
|
| Wireless Phone Customers |
33.4 Million |
| Employee Population |
More Than 36,000 |
| Annual Revenue 2008 |
$21.9 Billion |
| Company Operated Stores and Kiosks |
Unknown |
| Digital Network Technology |
Global System for Mobile communications[GSM] |
| Data Services |
Mobile Broadband/mytouch for connecting on laptops.
|
| Headquarters |
T-Mobile
Bellevue, Washington
|
T-Mobile
- This carrier offers unlimited calling and data plans. Its calling plans are some of the most competitively priced amoung the major
carriers
- T-Mobile's myFaves features gives you unlimited calling minutes to any five numbers on any network, including landlines.
- As a GSM carrier and a subsidiary of Germany's Deutsche Telekom, T-Mobile has extensive international roaming and thousands of Wi-Fi hot spots in the United States and Europe
- T-Mobile has received the highest customer service rating by J.D. Power and Associates for several consecutive years amoung major carriers.
- This carrier offers mainly Motorola,Samsung and Nokia phones. It is the exclusive provider of the Sidekick. Also, it was the first carrier to offer a Google Android device with the T-Mobile G1.
- T-Mobile released its 3G high-speed data network in 2008. Coverage is somewhat limited and the network is incompatible with AT&T's 3G.
- T-Mobile offers prepaid plans
|
